The past two years have seen a massive surge in artificial intelligence, especially generative AI and the large language models (LLMs) that fuel it, leaving companies and customer experience leaders ...

Cisco Systems Inc. is upgrading Webex with new artificial intelligence features designed to make customer service teams more productive. The company debuted the update today at the Enterprise Connect ...

Chatbots have been featured on company websites for quite some time now, helping to reduce costs and make customer service teams more productive by providing instantaneous responses to common customer ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

Twitter announced new features that give businesses the ability to better automate customer service. “These features are designed to help businesses create rich, responsive, full-service experiences ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...