Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Your objective. My objective. Customer success teams can drive retention, expansion and renewal opportunities by tying product-level goals and features to larger business or financial outcomes, ...

At its tenth annual Pulse conference last week, Customer Success (CS) platform Gainsight unveiled a new product designed to digitally connect the various fragments of customer experience, oriented ...

There is no customer strategy without human connections. Your business relationships with customers are vital to near-term success and future growth. Despite this, we often see companies (including ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Toni Pisano Let’s face it ...

No one likes hearing “no.” But saying it isn’t easy either. Customer success managers jump through hoops to keep clients satisfied and make sure they’re getting the most value out of a product or ...

If you walk into any tech office these days, you’re far more likely to see a team of dedicated customer success managers than account managers. Within the last decade or so, for many companies, ...

ICT has elevated Damon Standish and Laura Berga to vice president roles overseeing customer success and customer operations ...

As supply chain management increasingly integrates advanced technologies and data-driven decision-making, customer fulfillment leaders are transitioning from traditional operational roles to strategic ...

While earning my second master’s in business strategy, I read The Marketing Imagination by Theodore Levitt. Levitt argued that the core purpose of a business is “to create and keep a customer.” This ...

ATLANTA--(BUSINESS WIRE)--Please replace the release with the following corrected version due to multiple revisions. The corrected release reads: DECISIONLINK ...

Business management helps a company function and achieve goals. Here's what you need to know about each of its eight main ...