AT&T has notified the state of Florida it is eliminating the jobs of 88 customer service workers in Sunrise effective May 13, according to a filing made public Friday. The work location is at 13450 W.

So I wrote a piece on Friday about things people in customer service do that customers can’t stand. Whoa, what a response that got! First things first, it was never my intention to try and make it ...

There is a growing and uncomfortable issue that we as a society need to address. It’s something that impacts some of our most important customer service workers, from those working in retail outlets ...

The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work. There was just one problem: ...

The customer service industry is not for the faint-hearted, and yet most Americans, 107.8 million people, work in private service-providing industries. 16.7 million of them work in the leisure and ...

If you’ve ever walked up to a cashier or front desk and been met with a silent stare, you’ve been a victim of the “Gen Z gaze.” Talk about the Gen Z gaze has been taking over X, with older generations ...

People who work in customer service have surely dealt or will deal with rude and unpleasantly rough customers. Although not every customer acts in this manner, people should consider the hardships of ...

But now, these workers are more fully taking on customer support cases. While they are receiving assistance from the U.S. workers, those I spoke to say this process has been challenging and ...