Gautam Patankar's transition from a lifelong golfer to the chief experience officer at Bobby Jones Links underscores a unique blend of personal passion and professional evolution. His background as a ...

Forbes contributors publish independent expert analyses and insights. I write about the shifting workplace and the new employee experience. Mar 20, 2024, 03:41pm EDT Lattice’s annual research report ...

UK employees become more engaged, not less, as workplaces undergo rapid transformation driven by technology, restructuring ...

Employee experience (EX) refers to a worker’s holistic experience with each facet of their company — from their first exposure to the brand through to their eventual departure. Not to be confused with ...

It's fair to say that work has undergone massive disruption over the past few years. It's not only the location employees are working from that have changed, the very fabric of work itself is evolving ...

The way to fix low employee engagement is to create the right experience for your workers. Gallup’s State of the Global Workplace: 2025 Report shows something every leader should care about—employee ...

Shot of call center operators working in the office. Call center agent working with his colleagues in modern office. Smiling handsome businessman working in call center. Customer experience is ...

As new generations of talent enter the workforce and work practices evolve, employee expectations and demands have become more multifaceted than ever. For the first time in more than two decades, ...

Are your employees merely engaged, or are they genuinely experiencing their work and enjoying it? When comparing employee engagement vs. experience, you might think that taking care of one thing is ...

As employees seek more — flexibility, recognition and growth opportunities — companies must adapt to stay competitive. However, corporate giants risk falling behind with rigid new mandates, such as ...

Building a customer-centric culture is more than just a strategy; it’s a mindset. At the heart of that mindset is an undeniable truth: Empowered employees create empowered customers. A successful ...