What are your assumptions about difficult people at work? Considering their possible motivations can change your perspective.

On a recent Thursday evening, I tried out a new San Francisco restaurant serving California cuisine. A diner at a nearby table was not happy. I overheard him complaining all night -- the lights were ...

Most of us have dealt with that person before, right? Someone we’d classify as “difficult.” Someone we don’t like to spend time with, or who makes us feel stressed. We all have at least one person in ...

Do you deal with aggressive, intimidating, or controlling people at work or in your personal life? On the surface, these individuals can come across as domineering, confrontational, demanding, hostile ...