IBM's announcement of its $1.6 billion bid for FileNet is an indication that a power shift is taking place right now, one analyst said IBM’s bid to buy FileNet on Thursday points to a major shift ...
Last year, smart phone shipments beat those of PCs for the first time ever, with 73 million more units being sold. With the proliferation of tablets, smart phones and social business applications, ...
Research Report Closing the CX Gap: Leaders vs. Customers 81% of leaders use AI, 74% of customers still pick up the phone and the gap is costing loyalty Read now eBook Cut Through the AI Noise: Your ...
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