Ben Kuhl, the CEO of Shelf Expression in Charlotte, North Carolina, prides himself on providing the best customer experience at his company, which sells custom shelves and home decor. But a few ...

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you ...

Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

You have a product or service that your clients and customers will love. You’re excited about it. But sooner or later, every entrepreneur has to deal with negative feedback from customers about ...

No matter what type of business you run or how well you run it, it seems no business is safe from negative comments on social media. Whether it’s just a “troll” trying to cause a scene or it’s genuine ...

Sometimes customers complain because they're having a bad day — dig into your data to find out what's really going on before revising your approach. There’s a concept that’s a bit taboo within the ...

Prelini Udayan-Chiechi is VP Marketing EMEA at Bazaarvoice. (c)iStock/anyaberkut Today’s multi-platform marketplace allows consumers to share feedback; providing brands and retailers with ...

Henri J. Isenberg, COO and Co-Founder of ReviewInc, is a leading expert and researcher in Online Reputation Management and Cyber-Security. Customer feedback is the lifeblood of business growth and ...