Understanding your customers when there’s only a handful isn’t too difficult. But as your company grows and the number of customers expands rapidly, it can be overwhelming to keep up with the change.

Henry Mintzberg, a world-renowned professor of management studies at McGill University, once said, "Management is, above all, a practice where art, science and craft meet." What Mintzberg did not ...

Vocal fry describes a raspy voice that can be natural, a habit, or a medical issue. Regular hydration and voice rest can help alleviate bothersome vocal fry. People, especially young women, may face ...

Measurement insights are a key part of optimizing your customer experience. At every step in the journey, it is critical that you understand what consumers are doing and how your channels and touch ...

This ebook, based on the latest ZDNet / TechRepublic special feature, explores how you set up an analytics infrastructure that sees around corners and gives you options to avoid a head-on crash. Read ...

Our English language is a living language; a dead language is one that is no longer in everyday use, such as Latin. A living language changes; a dead language never changes. Now, in the 21st century, ...

Whether or not you’re familiar with vocal fry, you’ve heard someone using it. Kim Kardashian’s use of vocal fry is notorious, as is Zooey Deschanel’s. (Searching for a good vocal fry example? YouTube ...

In a moment of sheer boredom several weeks ago, I decided to watch a new TV show to kill some free time. But I didn’t choose to watch "Parks and Recreation," "The Office" or "House of Cards." No, I ...