Years ago, I was responsible for quality control (QC) of our facility manager’s performance of outsourced building management services, and I did part of my QC responsibilities by completing walking ...

Quality assurance refers to the processes being used to manage the project and to build the deliverables. This is in contrast to quality control, which refers to the activities used to create the ...

Quality is the name of the game when your business is in the business of product creation. Whether your product is a fast food hamburger or hardware that may one day become part of a jet airplane, ...

Quality assurance and quality control ensure that your products or services meet your customers' expectations. A quality assurance team conducts activities that validate quality requirements. This ...

In our experience with numerous lenders and AMCs, appraisal quality assurance is typically one extreme or the other: too manual or too automated — both leading to inconsistent or ineffective results.

This month I am continuing with another walking tour, this time a chiller plant. This tour can also be an annual or semi-annual training tour, too. It’s important to note that if the reader is a ...

Two terms that have many interpretations because of the multiple definitions for the words assurance and control…. One definition of quality assurance is: all the planned and systematic activities ...

Every hotel wants to ensure that its services are up to scratch, but which systems are in place to guarantee they are fit for purpose? Consultants and hoteliers explain why they are beginning to ...