Small businesses may be involved in projects that result in the delivery of products to clients and other members of the organization. The quality of the project is important to delivering good ...

Poor quality management can place a permanent stain on any project. To avoid this, the project manager must first determine how the client or the project sponsor defines quality--and then follow suit.

How simple, familiar tools like Excel—when used correctly and shared with everyone—can be used to very effectively support continuous improvement. George Husted, director of software and controls, ...

Almost from the start of my HVAC career, I have made it a standard practice to create checklists, use checklists, and continuously improve upon them over the years. Long before I was introduced to ...