An overall SOP that covers all aspects of your business – from meeting and greeting to taking orders and processing payments – can be a means to satisfy customers on time, the same way, every time.

As companies grow, the responsibilities of the human resources department expand. Many outsourced duties are brought in house, and more initiatives to manage employees get added to the HR function.

It is difficult to plan operations or events as a staff, especially at the battalion level, when so many of the planners are young and inexperienced. Even the battalion executive officer (XO) and the ...

The firefighter will demonstrate a basic knowledge of standard operating procedures as a means of positioning and utilizing apparatus and personnel in a variety of common structural fireground ...