Computers are indispensable business tools, if they are working properly. Many small businesses can't justify the expense of a full-time IT position, so the job of trying to get a non-booting computer ...

You can complete about as much work on a computer that gets stuck in standby as you can on one that won't boot at all. To work your way past these kinds of operating problems, you need to diagnose ...

Anyone who has ever done desktop support in any capacity, whether it was for an office with hundreds of employees or just for your family, knows that calling to get warranty support can be one of the ...

You're the computer whiz in your circle of friends and family, which means, inevitably, somebody is going to call for tech support. If you can't fix it in person, these are the best approaches we've ...

In this IT tale, a techie lands his first job working at a support center -- and learns to really listen to what a caller is saying Back in the mid-’90s, I worked at a support center for a line of ...

Breakthroughs, discoveries, and DIY tips sent every weekday. Terms of Service and Privacy Policy. You’re at a family gathering when your grandparents start talking ...

Helping friends and family troubleshoot computer issues over the phone is sure to be a slow, frustrating process. This hidden iMessage feature will prevent headaches and save time. Jason Cipriani is ...

Going wireless may avoid the expense of cabling and wired LAN drops, but wireless networks still require effective technical support and troubleshooting. Smooth operation starts with a well-designed ...

KMS or Key Management Services is usually a Windows Server computer configured to be a KMS host computer by installing the Volume Activation Services role. When an Enterprise uses KMS keys to activate ...