With advancements in communication technology, many enterprises can now differentiate themselves by providing personalized services and customer support. In customer support and contact center ...

Community driven content discussing all aspects of software development from DevOps to design patterns. Web Real-Time Communication as an API definition and framework has made a huge impact in the ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Perhaps the single-most significant standards based technological advancement in the field of unified communications over the past year has been the completion of Web Real Time Communication (WebRTC) ...