Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

When Salesforce introduced Einstein, its artificial intelligence platform in 2016, it was laying the ground work for artificial intelligence underpinnings across the platform. Since then the company ...

Salesforce.com has updated customer service tool Desk.com to include a new agent console, reporting engine and a mobile app. The new console is designed to provide customer service representatives ...

1440, a distinguished Salesforce ISV Partner known for revolutionizing customer communication, announces an exciting new addition to its Messaging Studio app: seamless integration with TikTok Shop.