When Deborah Kahn bought two Amazon gift cards at her local mom-and-pop pharmacy, nothing seemed amiss. But then she got home ...

Are rental car customers responsible to pay for the mechanical failures of the vehicles they rent? Avis appears to think the answer is "yes." ...

Cruise ship passengers frequently contact Consumer Rescue after falling victim to scams during their travels. Unfortunately, by then it’s usually too late to do anything – except to tell their stories ...

Michelle Couch-Friedman is the Chief Fiasco Fixer, founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate, focusing heavily on travel-related issues, ...

United Airlines travel credit, like all airline credit, has a limited shelf life. Despite that fact, many passengers remain unaware of the expiration date of their future travel credit – and end up ...

%😀 Michelle Couch-Friedman is an author and consumer advocate. She's the founder of Consumer Rescue, which defends and educates consumers (free of charge).

Publishers Clearing House scams remain a menace to senior citizens, even after the company’s bankruptcy this year. I know because a friendly, self-proclaimed “man of God” called me last week, claiming ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

Hundreds of Carnival Cruise Line passengers were disappointed recently when their ship completely missed Greenland, the main attraction. But that disappointment turned to rage when a quasi-travel ...

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself. Using ...

Joanne May and her extended family got a terrible surprise when they arrived in London. The luxurious eight-bedroom, six-bathroom Vrbo vacation rental May reserved for the group of 15 was suddenly ...