For years, a huge Amazon contract has been one of the few bright spots in the US Postal Service’s finances. But now the USPS plans to offer those last-mile services to additional customers to stem ...

A Muslim man who worked in a San Francisco city customer service call center should get his job back, because the city violated his religious rights when it fired him for refusing to receive a COVID ...

SAN FRANCISCO - A Muslim man who worked in a San Francisco city customer service call center should get his job back, because ...

Electric vehicles promise a future of seamless driving, cutting-edge technology, and minimal maintenance. But even the most advanced machines aren't immune to unexpected hiccups. And as more people ...

ABSTRACT: This paper explores the moderation role of social media and customer satisfaction to determine its influence on the probability of customer repeat purchases in the hospitality industry.

ABSTRACT: This paper explores the moderation role of social media and customer satisfaction to determine its influence on the probability of customer repeat purchases in the hospitality industry.

It’s time to look back at what made this year one to remember. It’s time to celebrate the brands that made shopping with them a top-notch experience. It’s time to announce the top customer loyalty ...

The fintech Chime has agreed to pay $2.5 million to resolve an investigation into its accuracy and responsiveness in customer service transactions, California’s Department of Financial Protection and ...

Luxottica has confirmed one of its partners suffered a data breach in 2021 that exposed the personal information of 70 million customers after a database was posted this month for free on hacking ...

BOSTON — The U.S. wireless carrier T-Mobile said Thursday that an unidentified malicious intruder breached its network in late November and stole data on 37 million customers, including addresses, ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the release of its 2022 Digital-First Customer Experience Report, which highlighted significant gaps between company and consumer ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--Customer satisfaction with retail is relatively stable. Overall, the Retail Trade sector dips just 0.5% to a score of 75.1 (out of 100), according to the American ...