Scammers are impersonating airline customer service representatives and targeting loyalty program points as part of an elaborate scheme to defraud passengers. Holiday travelers are falling victim to ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Alaska Airlines is the latest airline to ground its planes because of an IT meltdown. We talked to industry leaders about why ...

View post: Beloved Surf-Action Film Is Becoming a New TV Series American Airlines removed size-checking stations at gates to speed up boarding. Gate agents now use discretion to assess bag size, ...

Alaska Airlines is the latest airline to ground its planes because of an IT meltdown. We talked to industry leaders about why these systems fail and what airlines can learn from past disruptions.

Forbes contributors publish independent expert analyses and insights. Charlotte-based reporter Ted Reed covers airlines and airline labor. American Airlines on Thursday unveiled its airplane of the ...

One person was also critically injured in the attack that took place at an apartment building on Dec. 9 Scranton Police Department; WNEP/YouTube Two women and a service dog were killed, and another ...

SCRANTON, Pa. (WNEP) - Two women were killed and another was hospitalized from a machete attack in Pennsylvania. Police in Scranton said they are still investigating the machete attack at the Hotel ...