Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

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Your service makes a difference. Now it’s time to take your next step. Learn how to tackle the world’s biggest public problems and prepare for leadership roles in government, business, non-profits, ...

Engagement refers to the degree of attention, curiosity, or interest that a student shows when they are learning something new. Engagement can be fostered by different types of motivation—external and ...

Owning a retail business can be rewarding. But wearing a thousand hats a day can lead to overwhelm and burnout. On the days when you need a reminder about why you started your business in the first ...

Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy's Techtober sale on the ...

ABSTRACT: In the context of rapidly evolving digital marketing ecosystems, this study provides a timely and distinctive contribution by critically examining the intersection between user-generated ...

TROY, Mich.: 13 March 2025 — Customer satisfaction with the dealer service experience remains strong for a second consecutive year, yet long wait times for appointments, communication shortfalls and ...

Firehouses are microcosms of society: diverse groups of people from different backgrounds come together under one roof with a shared mission to protect and serve their communities. The fire service is ...

1 Business School, Hohai University, Nanjing, China. 2 International School, Hohai University, Nanjing, China. Service quality is important for public organisations, especially in higher education, ...

The shortage and high turnover of social work professionals in China pose a major challenge to social governance and societal well-being, making it crucial to understand the factors influencing social ...