Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

The arrival of agentic AI looks set to herald the death of hold music. Unlike traditional chatbots, AI agents can process ...

Who is the best home warranty company in 2026? The USA TODAY team reviewed, ranked and applied our in-house methodology to ...

Data released by Monster shows that job searches are rising sharply as companies prepare for the upcoming holiday season.

SB 281 requires courts to give an immigration advisement before a guilty plea or a no-contest plea. The court must advise the ...

The campaign, first launched in 2024 during the Bank’s commemoration of World Environment Day, stresses Polaris Bank’s ...

As AI accelerates towards 2026, Microsoft has shared a list of 40 jobs which are most exposed to disruption by generative AI ...

A former customer service agent for the largest US crypto exchange was arrested in India in connection with a hacking ...

The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

Oxylabs requires more technical expertise than other proxy services, but its data collection tools are unmatched in the space ...

In May, the company said hackers bribed contractors or employees outside the US to steal sensitive customer data and demanded a $20 million ransom, in one of the most high-profile security breaches of ...

Vietcombank Remittance Company says it is strengthening its role in Vietnam's remittance market through digital transformation and a customer-focused development strategy, as cross-border money flows ...