The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

Teen use of AI chat bots is growing, and psychologists worry it's affecting their social development and mental health.

While many 988 call-takers say they feel well prepared to pick up any crisis call, they say short staffing can create a ...

The offices at Gorham Municipal Center, 75 South St., will close at 3 p.m. on Wednesday, Dec. 24, and will remain closed to ...

Phoenix Suns center Mark Williams and New Orleans Pelicans point guard Jose Alvarado were ejected after getting into a fight ...

I've found that the organizations gaining the most from agentic AI follow two rules: design modularly and start with ...

The Rochester Police Department is set to give an update on Monday after three officers were shot while responding to a ...

A winter storm warning has been expanded to include most of Connecticut with up to 10 inches or more of snow accumulation.

8:53 -- Minnesota does nothing with the turnover, yet another stand by the Detroit defense. But after getting the ball back, ...

President Volodymyr Zelensky of Ukraine said on Friday that he would meet this weekend with President Trump, most likely on ...

Liverpool won a third straight game, but Isak's injury and some familiar issues mean the Reds still have a lot of work to do. Meanwhile, Barcelona's flaws still remain, but they picked up a big road ...

In West Texas, a man was indicted for assault, but before the case could go to trial, a deportation put it in limbo.