The solution is simple: Connect your call handling, dispatch and scheduling so the first person who speaks to a customer can ...

Teen use of AI chat bots is growing, and psychologists worry it's affecting their social development and mental health.

While many 988 call-takers say they feel well prepared to pick up any crisis call, they say short staffing can create a ...

The offices at Gorham Municipal Center, 75 South St., will close at 3 p.m. on Wednesday, Dec. 24, and will remain closed to ...

Learn how to get a free business phone number, compare providers, understand limitations, and decide when to upgrade to a ...

Phoenix Suns center Mark Williams and New Orleans Pelicans point guard Jose Alvarado were ejected after getting into a fight ...

I've found that the organizations gaining the most from agentic AI follow two rules: design modularly and start with ...

When the Obama Presidential Center opens on Chicago’s South Side in the spring, a series of large-scale artworks and ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

The City of Cincinnati is preparing for bitter cold temperatures to arrive this weekend and into the early part of next week.

A winter storm warning has been expanded to include most of Connecticut with up to 10 inches or more of snow accumulation.

Civic Center Office Park in Collierville will give businesses an opportunity to own and customize their office space.