Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance ...

Across both groups, automatic rent reminders emerged as a key tool for on-time payments. More than half of landlords surveyed ...

Here’s a motto every e-commerce business should go by: Turn customer complaints into compliments. Resolve a customer’s complaint, and 70% of the time, they’ll do business with you again. But here’s ...

ST. CLAIR COUNTY — An Alaska-based firm will pay $3.5 million to settle allegations that it faked customer surveys to get more business through a program administered at Scott Air Force Base, federal ...

Online identity must shift from storing customer data to requesting verifiable proofs. zkTLS turns verification into a yes or no proof, not a document upload, which ties back to the goal of proof over ...

Colleague Joe Maring recently revealed that he still had no regrets five months after switching from T-Mobile. Joe decided to make the switch earlier this year after a decade with the carrier. We also ...

Security researchers at two US universities were able to intercept T-Mobile customer call and text data from completely unencrypted satellite communications. Researchers were also able to eavesdrop on ...

Key Insight: U.S. Bank's mobile banking strategy is focused on driving in-app engagement. What's at Stake: Banks risk losing customers if mobile apps fail to give customers high-value features. Expert ...

Participation in extracurricular activities and campus events is tied to student retention, but a significant number of students don’t get plugged in. A 2024 survey by Inside Higher Ed and Generation ...