Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy's Techtober sale on the ...

Rock Island Arsenal, Ill.—Matt Nicholas’ transition from active-duty U.S. Navy Sailor to U.S. Army Civilian exemplifies the lasting influence of service, the strength of legacy, and the boundless ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...

The stars will be out for the 2025 MLS All-Star Skills Challenge, and that includes content creators. MLS announced on Thursday that YouTube star and media personality IShowSpeed will participate in ...

In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...

Vier a Builders has promoted Larry Carr to Senior Director of Customer Service, after serving as a customer service representative, customer service manager, and director of customer service. BREVARD ...

AUGUSTA – Last week, a measure sponsored by Rep. Morgan Rielly, D-Westbrook, that would fund the Maine Service Fellows program was advanced unanimously, of those present, by the Housing and Economic ...

It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly. Customer service is not only about solving ...

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on call ...

Becoming an Accredited Customer Service Representative (ACSR) in the insurance industry can be an excellent career choice, especially for individuals who have a passion for helping people. At first ...