PRESSADVANTAGE – Rocket CRM has announced continued development and refinement of its Missed Call Text Back functionality, reflecting broader changes in how organizations manage inbound communication, ...

Call center outsourcing may be the right option for your needs.you’re looking to scale your customer service, fill skills gaps, and potentially save money, then outsourcing might look pretty appealing ...

Imagine this scene: You’ve just been in a fender bender. You call roadside assistance. Instantly, an AI agent named Sam greets you by name, asks you to upload a photo of the damage, and is able to ...

Amazon is offering less-than-truckload service through its Amazon Freight platform, according to a memo to customers. The service is being billed as a cost-effective solution for customers unable to ...

The post office announced Tuesday that it would no longer accept parcels from China, Hong Kong after the U.S. imposed an additional 10% tariff on Chinese goods The U.S. Postal Service is reversing ...

5 Types of Call Centers to Attract and Serve Your Customers Your email has been sent Discover how you can leverage different types of call centers to improve customer support and enhance operations.

TORONTO--(BUSINESS WIRE)--Syntheia Corp. (“Syntheia” or the “Company”) (syntheia.ai), CSE – SYAI, Syntheia, a Canadian leader in conversational AI SaaS, is transforming customer service by delivering ...

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The Payment Services Regulations (PSR) approach will bring about a significant change for all the payment firms. Its aim is to proactively prevent Authorized Push Payment (APP) fraud from occurring.

Inbound (pull) marketing is all about convincing potential customers that they found you and have a relationship with you, rather than being accosted by your message at every turn. It works best ...