Tellarini discusses how ABB's approach balances cutting-edge digital solutions with pragmatic retrofit strategies, ensuring ...

Nimisha Tankra is the Chief Marketing Officer (CMO) of Tankras Private Limited, where she leads brand strategy, marketing ...

The digital financial ecosystem in Africa is teeming with innovation, propelled by mobile technology to solve long-festering financial exclusion challenges. That ...

CMSWire 2025 Contributor of the Year Trish Wethman challenges leaders to move beyond NPS arguments and focus on action that ...

Grant Blair, Bloomfield, Connecticut Former educator and tech professional urges businesses to rethink customer care as a ...

Booking Holdings drives AI-led growth across travel, with scale and data lifting app bookings above 50%, expanding margins, ...

Discover how effective market segmentation identifies profitable customers and optimizes pricing, distribution, and product ...

In the race to deliver faster, smarter, and more resilient networks, CSP and telco leaders are finding a powerful ally in ...

Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance ...

ShipStation reports e-commerce returns management can shift from a cost center to a loyalty driver through technology and ...

Zoom's enterprise revenue surges with robust AI growth and strategic acquisitions. Read here for a detailed investment ...

A banking app is no longer a nice-to-have. For many customers, it is the bank. If the mobile experience feels slow, confusing ...